Due to requests from customers, we are expanding our services to include support.
We currently have a number of highly qualified programmers and consultants available for SX.e and TWL support. Rather than bill you each month we offer the ability for you to buy hours up front. These hours will not expire, so you don’t have to worry about using them up in a certain time frame.
Why are we including our programmers? Advanced users generally call support with questions regarding why a program works the way it does, they ask how it calculates, or what an error or message means. Many of the answers you need are found in the code, and who better to get to that information than a programmer. Anytime there is a question that they cannot answer, the entire team is available with answers, samples and suggestions. The issue will be passed to the person most qualified to answer it and our promise is that you will get that answer in a timely fashion. Most all issues can be answered right away or within a couple of hours. If they cannot be, then we will let you know and try to get it answered that same day. Regardless, we stay in constant communication. You won’t have to wonder what is happening with an issue.
Because you buy your hours up front, you can use them for support or small modifications that you need. Larger modification jobs will require a quote.
For more information, please Contact Us!
